CUSTOMER SERVICE - SESTO FIORENTINO (FLORENCE)

Coordinates the flow of internal orders, both for the finished product and for spare parts, in agreement with the Planning and Operations department. Periodically checks the packaging requirements for products with the aim of optimizing their transport; it includes the technical specifications, product performance requirements, manufacturing process and end-user expectations. Generally, it follows and takes care of customer problems until they are resolved, collaborating with the support functions

1. Analyzes production plan and monitors delivery schedules in order to meet customer requirements and to minimize manufacturing variation, WIP and Finish Goods, to avoid any obsolete parts (phase in – phase out).
2. Receives from Customers scheduling programs and enters their requests into the system (SAP) and responds to the requests to meet customer satisfaction requirements reacting to delivery schedule changes.
3. Evaluates sales forecast provided by the Customer Sales Managers checking it together with the Customers
4. Negotiates delivery with both internal and external customers and settles differences to optimize both Plant and Customer requirements. 
5. Manages packaging and transportation requirements in order to meet customer delivery requirements. Arranges any special transport that is required and issues the necessary documentation to the shipping department of the involved plant.
6. Support to analyze reasons for past due payments in order to solve and optimize plant cash flow.
7. Meets with Customers in order to improve communication obtaining relevant information and interviews contact people
8. Supports maintenance, management and development of data systems
9. Manages sales networks/agents

REQUIREMENTS

• Good English, written and spoken (B2)
• French language is a plus. Bachelor or Master degree in Languages is a plus.
• B. 2 - 3 years experience in customer service (knowledge of SAP is a plus)
• Teamwork abilities
• Problem solving attitudes, to prevent continuous troubleshooting and to address non standard requests
• Analytical skills
• Office, Excel, Power Point, SAP
• Drive, initiative and strong result orientation
• Punctuality and attention to the customer especially with regards to respecting deadlines

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