The Service Engineer will work in the Car-O-Liner UK organisation with the main purpose of driving the Service needs, installations and support of Car-O-Liner equipment. He/she will visit customer’s locations and carry out servicing and calibration checks to Car-O-Liner’s Total Bodyshop Solutions in Joining, Measuring, Straightening and other manufacturers collision repair equipment keeping in premium condition to deliver on Customer Satisfaction, expectations, requirements and always looking for future/new business opportunities (servicing and sales).

He/she will be working closely with the Aftermarket Manager, Service Engineers and Technical Sales Representatives, operating as a commercial crew in a constant journey of customer satisfaction. Furthermore, he/she will work closely with the Internal Support organisation to secure a premium service experience for the customer, providing service and spare parts from the installation all the way through to the aftercare support for all current and potential customers to maintain a high level of customer service.

The Service Engineer will report to the Aftermarket Manager for Car-O-Liner UK unless otherwise instructed.

Main Responsibilities

• Execute and Develop the Car-O-Liner Service/Sales needs and opportunities in the UK Market
• Execute product and solution demonstrations in cooperation with the Technical Sales Representative
• Execute installations of equipment and start-up training to deliver customer satisfaction
• Execute Service, Warranty and Calibration activities according to Car-O-Liner service bulletins and instructions
• Administration of Service Activities, Invoicing and Servicing/Training/Sales opportunities in the CRM (Customer Relationship Management) system and engage fully in regular internal Meetings
• Actively work to increase the service, training and repair business potential at the Customer’s site.

Required Qualifications

• Fluent in English, both spoken and written
• Hold a full UK driving license
• Personal situation that allows extensive travel within the UK
• Customer focused and able to deliver on promises
• Competent experience within mechanical and electronical engineering
• Good technical knowledge of the collision repair industry and car manufacturing requirements
• Sound understanding of health and safely requirements around the workplace
• Comfortable with PCs in general and Microsoft office

Personal Qualities

• Reliable, punctual, positve, empathetic and courteous
• Self-motivated, self-learner, driven by RCI (Rapid continuous improvement) and accountable
• Ability to drive and organise yourself to meet logistical challenges, efficiency needs, effective in time management and able to work to deadlines
• Good organisational skills
• Ability to represent the Brand in a good way, according to our values and ethics